Frequently Asked Questions

  • How does the Mazuma Repair Service work?

    Mail In Service

    Our Mail In service is the most cost effective way to get your device repaired and is always available. You simply mail in your device to our Repair Centre HQ, it will be repaired same day by one of our master repair technicians and sent back to you the next working day via a tracked, insured delivery service.

    Here's how it works:

    • 1. Go to repair.mazumamobile.com and click Get Started
    • 2. Book your Repair - Select your device and tell us what's wrong with it. We'll give you an instant repair price so you know exactly what your repair will cost. Select the 'Mail In' option. Enter your details and pay for the repair.
    • 3. Send your device to us - Post your device to our Repair Centre HQ
    • 4. Same Day Repair - One of our master phone repair technicians will test and repair your device the same day it is received
    • 5. Next Day Insured Delivery - We return your device to you by Next Day Insured Delivery
  • What happens if you cannot repair my device? Will I still be charged?

    We operate a No Fix, No Fee policy. If we cannot repair your device, you don't pay*

    With a Mail In repair, if you have paid upfront for a repair and we cannot repair your device we will refund you the cost of your repair. You just pay the postage charge to send it back to you as we send it by tracked & insured courier.

    * Our No Fix, No Fee policy does not apply to Water Damage repairs or our Diagnostic service. For more information about our water damage policy please see this FAQ: Water Damage Repairs

  • Do you repair water damaged phones?

    Yes. We offer a Water Damage repair service.

    Our water damage repair service aims to restore your device back to working order. One of our skilled repair technicians will strip down your device, put it through a chemical cleaning / drying process and then re-build & test your device

    Due to the nature of water damage these repairs are only available through our Mail-in Repair Service.

    Warning - due to the nature of water damage not all devices can be repaired as water and electricity don't mix well and the damage is sometimes beyond repair. We will do everything possible to try to restore your device to a functional working order. We have a very good success rate (approximately 8 in 10 devices repaired) but we cannot guarantee success. In some instances, your device still might not work after we have carried out this repair. Therefore, the fee for this service is chargeable whether the device is repaired or not.

  • How long does a repair take?

    For a Mail In repair, where you post your device to our Repair Centre, we aim to fix your device the same day we receive it and send it back to you by Next Day Insured Delivery.

  • What is an iTech?

    An iTech is how we refer to our team of expert mobile phone repair technicians. Our iTechs are the best in the business. All our iTechs are highlyexperienced repair technicians that have gone through rigorous checks and performance tests to ensure you get the highest quality service.

  • What parts do you use for repairs?

    We only use the highest quality (AAA quality) parts for all our repairs. For added reassurance we also offer a Comprehensive 12 Month Warranty on all repairs.

  • Do you use genuine Apple parts?

    Apple themselves do not actually sell parts. For all our repairs we use the highest quality (AAA quality) non-branded parts made to the same specifications of Apple parts. We also offer a Comprehensive 12 Month Warranty on all repairs.

  • How do you return my device?

    We know how valuable your device is so we send your device back to you using a tracked and insured courier service.

  • Are all costs included?

    Yes. The price you see, is the price you pay. No hidden extras

  • How do I identify what iPhone model I have?

    Apple have produced an excellent guide to identify which model of iPhone you have.

    If you're not sure which iPhone model you have, you can identify it here.

  • How do I identify what iPad model I have?

    Apple have produced an excellent guide to identify which model of iPad you have.

    If you're not sure which iPad model you have, you can identify it here.

  • Will getting my device repaired void the manufacturer's warranty?

    Yes it will void the manufacturer's warranty, but accidental damage is outside of the manufacturer's warranty anyway. For instance, if you break the screen on your phone this is outside the manufacturer's warranty anyway so you may as well get it repaired.

  • Is my data safe?

    The repair should not in any way affect your data. However, as a precaution, we do advise all customers to backup their data before getting their device repaired.

    We cannot be held responsible for any loss of data due to repairs carried out on your device, please ensure any important data is backed up before the device is booked in.

  • What do I need to send with my phone? Do you need the SIM card?

    You only need to send us your phone. We don’t need the SIM card, charger or any other accessories